Welcome to Belgravia Florist. We are pleased to offer our expert online flower delivery service across Belgravia and the surrounding areas. These Terms and Conditions ("Terms") are designed to inform and protect customers engaging with our e-commerce platform. By purchasing flowers, floral arrangements, bouquets, or related products through our website, you agree to be bound by these Terms. Please read them carefully before placing an order. These Terms do not affect your statutory rights as a consumer within the United Kingdom.
These Terms & Conditions apply to all orders placed for flower delivery and related products via the Belgravia Florist e-commerce website. Our flower delivery service is available throughout Belgravia and nearby areas. These provisions govern the use of our online shopping platform, the sale and delivery of our floral items, and your relationship with Belgravia Florist as a customer.
2.1 Choosing Products: Browse our curated selection of flowers, bouquets, and arrangements on our website. Each product page provides information about available sizes, variations, and the intended recipient or occasion.
2.2 Placing an Order: To place an order for flower delivery in Belgravia, select your desired items, add them to your basket, and proceed to checkout. You will be asked to enter recipient details, delivery address, date and time preferences, and any personal message to accompany the flowers.
2.3 Order Confirmation: Once you submit your order, you will receive an order confirmation page summarising your purchase. An order confirmation email will also be sent to the email address provided at checkout. This confirmation only acknowledges receipt of your order; it does not constitute acceptance of your order by Belgravia Florist.
2.4 Order Acceptance: All orders are subject to acceptance and availability. Acceptance occurs when we have confirmed payment and dispatched your flowers for delivery. We reserve the right to reject orders in the event of product unavailability, incomplete information, or where payment has not been received.
2.5 Substitution Policy: While we strive to fulfil every order as described and pictured on our website, flower availability may occasionally affect this. Where necessary, we may substitute flowers or packaging with alternatives of equal or greater value and quality. We always endeavour to maintain the overall style, colour scheme, and value as displayed.
3.1 Payment Methods: We accept various secure payment options, including major credit and debit cards, and select digital payment services. All payments must be made in full at the time of ordering. Orders will not be processed or dispatched until full payment has been received and cleared.
3.2 Pricing: Prices for all products are clearly displayed on our website and are stated in British Pounds Sterling (GBP), inclusive of VAT where applicable. Delivery charges within Belgravia and surrounding areas will be calculated at checkout and displayed before confirming your order. We reserve the right to amend prices at any time; however, the price charged will always be the price displayed at the time the order is placed.
3.3 Payment Security: Our e-commerce platform is protected with SSL encryption and reputable third-party payment processors. We do not store any payment card details after your transaction is complete.
4.1 Customer Cancellations: If you wish to amend or cancel your flower delivery order, please notify us as soon as possible. Cancellations or significant amendments are only possible if the order has not yet been prepared or dispatched. Once the preparation of your floral arrangement has commenced or the delivery process initiated, cancellation may not be possible, and charges may apply.
4.2 Right to Cancel: Under the Consumer Contracts Regulations 2013, fresh flowers and perishable goods are exempt from the standard 14-day cooling-off period. As all our flower arrangements are made to order with perishable materials, cancellations after preparation or supply may not be accepted. We will always work to find a suitable solution where possible.
4.3 Amendments: Should you need to change delivery details, recipient information, delivery time, or the accompanying personalised message, contact us promptly. We will endeavour to accommodate amendments where feasible before preparation or dispatch.
4.4 Cancellation by Belgravia Florist: We reserve the right to cancel any order for reasons including, but not limited to: product unavailability, recipient address outside our delivery areas, suspected fraudulent activity, or events beyond our control that prevent fulfilment. In such instances, we will provide a full refund of monies paid.
5.1 Delivery Areas: We offer same-day and next-day flower delivery throughout Belgravia and neighbouring areas, subject to availability and at our discretion. Orders outside of these areas may not be accepted or may incur additional charges.
5.2 Delivery Times: While we aim to deliver within chosen timeframes and on your specified date, we cannot guarantee precise times due to factors beyond our control (traffic, weather, or recipient not being available). We recommend placing orders early to avoid disappointment, particularly during peak periods.
5.3 Delivery Procedure: Deliveries are made to the address specified at checkout. It is your responsibility to ensure that all provided details, including recipient name, address, and contact information, are accurate. If the recipient is unavailable, we may leave the flowers with a neighbour, in a safe place, or attempt redelivery at our discretion.
5.4 Non-Delivery: We will make reasonable efforts to deliver in accordance with your instructions. If delivery is not possible after reasonable attempts due to incorrect information or recipient unavailability, you may be liable for redelivery charges or the order may be forfeit depending on the perishable nature of the goods.
5.5 Delivery Confirmation: You may receive notification confirming successful delivery, subject to available communication methods and recipient cooperation.
6.1 Perishable Nature: Flowers and floral arrangements are perishable items; as such, returns are not generally accepted. We do not accept returns for change of mind or personal preference once the arrangement has been prepared and/or delivered.
6.2 Quality Concerns: Customer satisfaction is our priority. In the unlikely event that your delivered flowers are damaged, wilted, or not as described, please contact us as soon as possible on the day of delivery and provide photographic evidence. We may offer a replacement, partial or full refund, or other remedy at our discretion, depending on the circumstances.
6.3 Complaints Procedure: Any complaints should be addressed to us as soon as possible following delivery. Our team will review your complaint in good faith and seek to resolve the issue promptly and fairly.
7.1 Limitation of Liability: To the fullest extent permitted by law, Belgravia Florist shall not be liable for any indirect, incidental, consequential, or punitive damages arising out of or relating to the use of our website, ordering process, delivery service, or product. Our maximum aggregate liability to you for any loss or damage arising in connection with your order, whether in contract, tort, or otherwise, will be limited to the price of the order in question.
7.2 Force Majeure: We are not responsible for any failure to deliver or for any delay in delivery caused by circumstances beyond our reasonable control, including but not limited to natural disasters, adverse weather, strikes, government actions, or breakdown of transport.
7.3 Product Representation: While we make every effort to ensure product images and descriptions are accurate, flowers are natural products and variations in colour, form, and availability may occur. All images are for illustrative purposes only.
8.1 Accuracy of Information: You are responsible for ensuring that all details provided when placing your order are correct, including recipient details, delivery address, and payment information.
8.2 Use of Our Website: You must not misuse our website for unlawful purposes or interfere with our systems or security. We reserve the right to refuse orders if we suspect fraudulent activity.
9.1 Personal Data: We collect and process personal information in accordance with our Privacy Policy and applicable UK data protection laws. We will only use your data to fulfil your order, communicate with you about your purchase, and, where permitted, send you marketing communications.
9.2 Third-Party Processors: Where necessary, we use trusted third parties for payment processing and delivery logistics. Your data will not be sold or shared except as required to fulfil your order or as required by law.
These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from your use of our e-commerce platform or supply of our products will be subject to the exclusive jurisdiction of the courts of England and Wales.
We reserve the right to amend these Terms & Conditions at any time. Any changes will take effect immediately upon posting to our website. Your continued use of our online services following such changes constitutes your acceptance of the new Terms. Please review this page regularly to stay informed of any updates.
These Terms and Conditions apply to all Belgravia Florist customers purchasing online flower delivery in Belgravia and the surrounding areas. For any clarifications regarding areas covered, please review our delivery information section or contact our team prior to placing your order.
For assistance, queries, or to make changes to your order, please refer to our customer service information provided on our website. Our team is dedicated to providing you with the best experience in online flower delivery for Belgravia and beyond.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Belgravia, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Belgravia.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
